Detailed description of goods and/or services
KAROO LAVENDER supplies lavender, rose, rooibos, aloe and fynbos gift products to the general market, retail and hospitality industry.   

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 14 days and delivery confirmed by way of  EMAIL.. Delivery Costs will be show on your check out page.

Return and Refunds policy
The provision of goods and services by KAROO LAVENDER is subject to availability.  In cases of unavailability, KAROO LAVENDER will refund the client in full within 30 days.  Cancellation of orders by the client will attract ZERO % administration fee.

Customer privacy policy 
KAROO LAVENDER shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted
Payment may be made via Visa, MasterCard, Diners credit cards or by bank transfer into the KAROO LAVENDER bank account, the details of which will be provided on request 

Credit card acquiring and security
Credit card transactions will be acquired for KAROO LAVENDER  via PayGate (Pty) Ltd who are the approved payment gateway for ABSA South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to to view their security certificate and security policy.  

Customer details separate from card details
Customer details will be stored by KAROO LAVENDER  separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR). 

KAROO LAVENDER FIELDS takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods 

Country of domicile
This website is governed by the laws of South Africa and KAROO LAVENDER chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature at the Physical address below Klipdrift, GRT, 6280, South Africa.

KAROO LAVENDER may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by KAROO LAVENDER  (sole trader)based in South Africa trading as KAROO LAVENDER.  

KAROO LAVENDER :  P O Box 357, GRT, 6280
Support :
Support:  049 – 8459006
Contact Us

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